Frequently Asked Questions
Shipping, Return, & Wholesale
Do you offer international shipping?
At this time, we offer shipping to the United States & Canada. We understand many of our visitors are outside these two countries. Check back as we are working hard to expand our reach with a logistical solution.
How much is shipping?
United States 3-5 Days Flat Rate $5.00 Free Shipping Over $40.00 *Canada 10-14 Days Flat Rate $14.00 Under $35.00 Flat Rate $25.00 Over $35.00 * Customs & Duty Fees may apply and are the responsibility of the recipient
Do you offer samples?
Samples are now available. All teas are available for sampling except Matcha. Each sample is approximately 4-5 tablespoons.
What is your return policy?
We stand by our tea and we do everything to make sure you receive only the best possible product. We also understand sometimes it’s just not your cup of tea, that’s why we offer a no questions asked return policy. This is part of our Guaranteed Promise of Excellence. To find out more about our return policy visit here.
Do you sell wholesale?
Where does your tea come from?
We carry a variety of different teas from all over the world, including Sri Lanka, India, China & Japan. Every tea includes a map of the specific origin in the description page. Each region specializes in specific types of teas. Assam for instance, is a popular black tea from the Assam region of India, while the Yunnan Golden Tip is found in the Yunnan province of China. We source teas from only reputable, top farms and estates, that provide a premium tea while participating in fair practices.
What’s the difference between Traditional, Blended, & Herbal Teas?
Traditional teas come from the Camellia Sinensis, an evergreen plant native to Asia. They can be either black, green, white, yellow or oolong depending on the oxidation and processing. Traditional teas are pure tea without any additives.
Blended teas are traditional teas blended with different herbs, fruit, plants, and spices to create specific flavored teas.
Herbal teas are sometimes known as tisanes, they are strictly a blend of herbs, fruit, plants, or spices to create a tea-like blend. They are not derived from the Camellia Sinensis.
How do I brew my tea?
The way you brew your tea will depend on the individual tea. All of our teas come with a brewing guide located on the package. As a general rule of thumb, the chart below shows typical temperatures and times.
Green Tea 160 – 180 °F 3 – 4 Minutes Black Tea Just below 212 °F 5 Minutes Herbal Tea 212 °F 5 Minutes White Tea 200 °F 7 – 10 Minutes Oolong Tea 190 °F 4 – 5 Minutes
What is Matcha?
Matcha is a traditional Japanese Green Tea that is from shade-grown tea leaves, stone ground into a fine powder and then mixed into water as opposed steeped. Learn more about Matcha here.
How can I keep my Matcha from clumping up when mixing?
Matcha is typically mixed with a bamboo whisk as opposed to stirring with a spoon. We recommend getting a bamboo whisk that has a minimum of 80 prongs (preferably 100+) which you can get here. In the case you don’t have a Matcha Bamboo Whisk available, you can substitute with an electric milk frother.
What is a Micro-Blend?
When we create our loose leaf tea blends, we blend in small batches typically under 10 pounds. This allows us to create a perfect blend, achieving the desired flavor. We always use 100% premium traditional teas as the base of our blends, never the bottom of the barrel mix that is common in larger mass produced teas blends.
How much weight will I loose with your Restore – Green Tea Cleanse?
Restore is our green tea blend that contains a mix of ingredients each with their own purpose. The goal of using this tea is to help promote a natural alternative to synthetic chemicals that will cleanse the body remove toxins. Weight loss happens in combination of eating healthy, exercising, and staying active. We make no claims or promises of weight-loss or results. To learn more about the health benefits of tea and see if it’s for you read here.
Can I drink Relax – Green Tea Cleanse if I’m Pregnant?
Unfortunately, we don’t recommend drinking our Relax – Green Tea Cleanse while pregnant. You should always consult your doctor before drinking any of our teas. After your pregnancy, absolutely! It will help kick start your post birth recovery!
Do you offer certified organic teas?
At this time, we do not. We are working to bring our customers an organic option because we believe in the importance of the organic process. Although some of our teas use only 100% organic ingredients, we have not yet USDA Certified for our facility. For more information, email firstname.lastname@example.org and we can answer any questions you may have concerning this.